Contact Us


Customer Service:
Paselec bike is committed to providing each customer with the highest standard of customer service. If you encounter any questions, please feel free to contact us:

Our customer care team is available Monday to Friday from 8:00 am - 5:00 pm PST to answer all email inquiries .

Paselec phone support is also open from 8:00 am - 3:00 pm PST. To reach a member of our care team, please contact us at +1 415-779-6667.

Company Name: Kristal F.l. Societa'a Responsabilita' Limitata Semplificata
Registration Number:MI-2595919
Company Address: Milano (Ml) Via Tonale 12 CAP 20125
(this is not a returning address)


Paselec bike  offers 1 year warranty and lifetime technical support.
Whenever you contact us, we guarantee to get back to you within 24 hours with the best advice and help.

【TIPS】— Please reserve the original package for some time in case for any issues of ebike return.