You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
It arrived quickly, it was also easy to assemble, the e-bike was well made and full of power, wide tires and suspension made the ride comfortable, and the hydraulic brakes were responsive. It's easy to fold and space-saving, and I can put it in the back of my RV at will! Loved it very much!
I've had it for 7 months and ridden more than 250 miles, and it's never broken. Well built, long battery life, is a great choice for your daily commute, highly recommended!!
I bought this bike back in October 2022. When it arrived It had a banged up rear derailleur and no tools to tighten anything up; unfortunately I could not ride it out the box. These issues were resolved immediately by the company and they paid for the labor when I took it to the shop. THEIR CUSTOMER SERVICE IS TOP TIER. Every time I email them about anything they respond same day and fast. I have needed new spokes, tail light, new charger; All were sent to me super quick and was updated on the tracking info. Now onto the bike itself. I LOVE this bike. I've gotten it to go 34-35 mph when pedaling and goin down a sort of downwards incline. I live in nyc so I don't ever need to go that fast but when I need to keep up with traffic I can do it easily. The seat is nice and squishy. Both rear and front suspension work really well. It took me a while to configure the P settings the way I like it but I've got it down to what I like. I get compliments EVERY time I go out on it because just like me, other people just like what they see when I ride past or just idling. I got the black one even though I initially wanted the green but I 100% prefer the black with grey accents. The only changes I did to this bike as of today is get side mirrors, better derailleur and change the knobby tires to street ones because I just didn't want to hear the roll of the knobby ones anymore; I enjoy the quieter ride. Truthfully, every ride I've gone on has been nice regardless of the tires. It feels sturdy and I fold it all the time and the hinge is holding up nicely. I've only had one flat so far and this was after my change to the street tires. Whether you are cruising or need to get to work on time because you are running a little late, This bike has your back
Small Cons:
Even thought there is Regen, I personally wish it was more than just a 12a battery
The display needs to be brighter
Wish It came with a function brake/tail light that indicates when you are braking
Overall, No regrets on this purchase; I even got a coupon code that saved me a couple hundred bucks. It came fully assembled and has been a joy to own since day 1
Ps: The hydraulic brakes are amazing, no squeaks and no stops fast and smoothly.
This ebike is better than most I've tried. My brother has one overseas and was able to find one here in the states. The customer service is also great. Thank you.
Easy setup great battery life. No issues at all with my order.
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