You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Speed:25 km/h
I am 5'8 tall and this electric bike fits me perfectly. Comfortable and fun to ride, well built, and the attention to detail is insane. I love everything about this bike and I will recommend it over and over again. Flies up hills with no problem and overall great ebike!!
As this is my first ebike, I cannot compare to others. I purchased this model knowing it would be a compromise and not necessarily designed for my purposes.
Years ago we built some quite steep trails above our cabin. I just turned 70 and the hills seem to have gotten even steeper. The trails would become overgrown if not ridden regularly.
The bike is heavy (~ 73 #) and the weight is distributed mostly over the rear axle, Takes some getting used to...especially on downhill hairpins. Also, the motor remains engaged for almost a full second after one stops peddling. This can easily lead to misjudgment of the balance radius entering a sharp turn.
The biggest negative surprise was the thermocouple switch that kills the motor during steep or prolonged climbs leaving me swatting mosquitoes while I wait several minutes for things to cool down. Shocks seem stiff but are adjustable.
On the up side, it does seem to have more than enough power and battery capacity for my needs and the heavy weight keeps the trails well compacted.
I'm satisfied with the value but feel that the bike is probably best suited as a commuter or for tame trail use.
To new togive a report
This electric bike exceeded my expectations. It's well-made and powerful, with wide seats and suspension, a comfortable ride, and nimble hydraulic brakes. The speed and range are impressive, I often ride at 25-28 mph, usually 40-50 miles to charge once (range depends on your speed). Highly recommended!
Loved the bikes. It has enough power and long range. The shock do a good job of solving bumps and making the ride comfortable. Customer service is responsive and friendly!
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