Expect delivery within 3 to 7 business days of shipment.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return new, unopened items within 14 days of delivery for a full refund. If the return is due to an error on our part (you received the wrong or defective item, etc.), we will also pay for return shipping. For returns that are not product quality issues, the customer is responsible for shipping costs both ways.
You should receive your refund within 4 weeks of handing the package over to the return shipper, but in many cases you will receive your refund sooner. This time includes the transit time it takes for us to receive the return from the shipper (5 to 10 business days), the processing time it takes for us to receive the return (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact the Paselec customer email address (service@paselecbike.com) to initiate the request and obtain a prepaid label. Upon receipt of the email, we will contact and notify you of your refund.
Upon receipt of the item, please observe the exterior of the item for damage, if the outer box is damaged, please refuse the package and return it.
If the package has been signed for, take some photos of the damaged area and the courier slip of the outer box and send them back to Paselec Bike for follow up and claim.
Be sure to keep the original box for a while as you may need to return the bike.
Frame | 20 inch 6061 Aluminum Alloy N.W 28KG |
Motor | 500W powerful motor (peak 750W) |
Battery | 48V / 10.4Ah Samsung Lithium Battery Cells |
Suspension | Front Suspension Fork (Lockable) |
Derailleur | SHIMANO 7 Speed |
Tires | 20''*4.0'' inches |
Mileage | 35-45miles (Electric) / 50-55miles (PAS) |
Max Speed | 25mph+ |
Load Capacity | 280lbs |
Weight of e-bike with battery | 74lbs |
Battery weight | 9lbs |
Good ebike, well built and long battery life. It has plenty of power, reaching 28mph on a test ride without pedals, and can go faster. The only complaint was that the monitor's manual didn't list all the original Settings, but I asked customer service and got a friendly and prompt response. Highly recommended.
PROS : Bike was shipped quickly and was easy to put together. Very nice quality and handles well. Motor is strong and is fast. Value compared to similar ebikes is very good. CONS: Some transport scratches on paint job in various locations and customer support was of no help when I related this and sent them photos. The black ribbed rubber cover that is supposed to cover the seat post is defective, does not fully cover the post and I can see the white plastic insert in the seat post attachment- making it look weird with white on black and part of the post can be seen. The printed manual does not tell u much about anything with this bike . I’ve learned more on you tube about it. ……. Overall a good riding bike .
I received my Paselec e-bike recently 11/26/2022 and I Love it!
The 48 volt bike is made of high quality materials and has a programmable input system that drives the 500 watt motor! This e-bike flies down the road! Excellent customer service too! Mr. Hanks is there to help with any problems you might have which is another reason to choose this excellent product! You won’t be sorry I can attest to that. I did not receive any perks for writing this review
This bike is great, this is the second I bought as a gift for my husband. We have recommended this brand to our family and friends. The only downside is that they're a bit heavy, but most e-bikes are heavy, and I've seen others heavier. We love its long battery life and ease of use. When loading them onto our shelves or into our vehicles, the batteries can be removed to save weight. The folding mechanism is also great, and we folded them up when we put them in the rear of the Honda CR-V. It's fast and the setup is easy to learn. Be sure to practice before going out in public to make sure you know 100% how to use them!
Easy to assemble and align. Disc brakes are not so easy to align and I have had to take several shots at getting them not to rub and squeak. Other than that, i have no complaints thus far.
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