Expect delivery within 3 to 7 business days of shipment.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return new, unopened items within 14 days of delivery for a full refund. If the return is due to an error on our part (you received the wrong or defective item, etc.), we will also pay for return shipping. For returns that are not product quality issues, the customer is responsible for shipping costs both ways.
You should receive your refund within 4 weeks of handing the package over to the return shipper, but in many cases you will receive your refund sooner. This time includes the transit time it takes for us to receive the return from the shipper (5 to 10 business days), the processing time it takes for us to receive the return (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact the Paselec customer email address (service@paselecbike.com) to initiate the request and obtain a prepaid label. Upon receipt of the email, we will contact and notify you of your refund.
Upon receipt of the item, please observe the exterior of the item for damage, if the outer box is damaged, please refuse the package and return it.
If the package has been signed for, take some photos of the damaged area and the courier slip of the outer box and send them back to Paselec Bike for follow up and claim.
Be sure to keep the original box for a while as you may need to return the bike.
For my first ride I took it on a 20 mile ride and is was a very very comfortable ride. Very enjoyable would definitely recommend this bike to anyone looking for a smooth comfortable ride. Highest speed I got it to was 29mph but I wasent trying to see how fast I could go that was just me cruising at a fast speed on straight aways
This bike is awesome has a good speed and nicely navigable through all types of terrain the battery last long as long as your not just throttle riding nice lights on this bike brakes are very nice I would definitely recommend this bike to others and a nice price
My wife is vertically challenged (short) The seat can be lowered for a short person. I am 6 feet tall, the seat adjusts for my height also. The bike runs great.
It came almost completely assembled and is a ton of fun to ride. The upgraded components put it a step above the typical e-bike. It has plenty of power to get you moving and climb any hills. Hydraulic disk brakes work great and the built-in tail light is so cool. I would buy it again.
I had some issues with the bike but the seller made good on it. I would probably only give the bike 3 stars but the seller did very well to communicate with me so 5 stars.
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