Speed
Max 25 MPH
Important:
The same model as the original motor should be purchased to ensure compatibility with the bike system.
Shipments:
The local warehouse has stock and is expected to be delivered to the customer within 3-7 days,
otherwise it will be shipped by the Chinese factory, and it is expected to take 12-15 days to deliver.
Please read these shipping terms carefully before placing an order and Paselec will not notify you further.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
The parts are as advertised so 5 stars for that, but order wasn't dispatched until 8 days after I ordered and then it was another 10 days until my order was received. I also had to chase up the order multiple times as tracking data wasn't updating, so 3 stars overall.
I had to buy a new lock which I wasn’t happy about but they went to their local locksmith and I now have a total of 4 keys as the ones that came with the bike were pretty cheap and bent.
They went above and beyond with the service.
I haven’t installed the new lock yet so not sure how easy it will be as I do have a key. Hopefully using a screwdriver to knock it out wont be different than having the key.
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